Firmware Issues Concerning Seagate 7200.11 Hard Disks
Seagate have admitted there is a memory leak problem in the new 7200.11 series of hard drives and have already issued a firmware fix. The problem stems from a memory bug where the cache size is not reported correctly.
If you are lucky enough to have found this out before your disk drive has failed, then get onto the Seagate website and download firmware update (if it is appropriate), or search for ‘Seagate 7200.11 firmware update’ on Google.
According to the manufacturer, the problem affects the following drives..
500 GB : ST3500320AS
750 GB : ST3750330AS
1000 GB : ST31000340AS
Reports on the Seagate forum indicate that there may be a similar problem with the 1.5 TB version of the drive.
If your hard disk has failed, then you will need a data recovery company, such as MjM Data Recovery Ltd in the UK who, at the time of writing, are one of only a handful of companies in the world that are able to repair the drives in order to recover the data. A link to MjM is provided above.
Other problems that have been reported with 7200.11 drives are..
1. The drive hangs during start up or;
2. The drive reports as 0 MB.
MjM Data Recovery can also recover data from all other manufacturers of hard disk and other storage equipment and are usually the first company able to recover when new problems arise.
They were also first when there were problems with the translator in Seagate SCSI drives and (according to their website) repair these drives for customers all over the world.